Automated triage

Smart Triage:
The Foundation for NHS Integrated Care

Modernising NHS primary care with autonomous AI triage that improves access and frees clinicians.

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Featured by leading publications
The Problem

Making Integrated Care Achievable Through Autonomous Clinical Intelligence

Who We Are

We created Autonomous Clinical Intelligence (ACI) - a breakthrough technology that addresses the NHS's key constraint: clinical capacity.

What ACI Does

Safe AI that autonomously assesses patients, determines care pathways, and allocates appointments - freeing clinicians from gatekeeping to focus on care delivery

The Productivity Solution

Traditional efficiency adds workload. ACI reduces it while improving access - letting you do more with existing resources.

Smart Triage

Integrated Care

Smart Triage demonstrates the impact of Autonomous Clinical Intelligence in primary care. Our intelligent platform scales this success across four phases to achieve the NHS 10-Year Plan's vision of integrated care.

Phase 1

Autonomous Triage
and Care Navigation

Establish control at the top of the care waterfall with our proven Smart Triage technology, unlocking capacity without additional resources or structural changes.

Autonomous Clinical Intelligence eliminates clinical bottlenecks by autonomously managing up to 94% of patient requests.

Patient and doctor talking happilyACI Smart Triage flow
Phase 2

NHS App as the Preferred Patient Front Door

Position the NHS App as the go-to destination for all healthcare services, offering a superior experience through AI-powered navigation and seamless appointment access.

Autonomous Clinical Intelligence transforms the NHS App into a 24/7 clinical navigation system, not just a booking portal.

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Phase 3

Navigation and
Capacity Control

Create a unified shared care corridor across all healthcare settings and access channels, eliminating redundancy and standardising navigation between previously siloed services.

Autonomous Clinical Intelligence creates seamless patient pathways across all urgent care settings based on clinical need, not access route.

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Phase 4

Intelligent Integrated Care

Transform static records into dynamic coordination tools with the SmartCare Coordinator, enabling proactive care delivery and clear accountability across multidisciplinary teams.

Autonomous Clinical Intelligence enables proactive, anticipatory care through intelligent monitoring and automated interventions

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Benefits for
Primary Care

Start Smart Triage today, improve access and ease clinical load for GPs and Primary Care providers.

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73%
Less Waiting

See patients sooner: 3 days instead of 11

47%
Lower Call Volume

Calls nearly halved during peak hours

43%
Reduced Demand

Same-day appointments drop from 62% to 19%

3x
Higher Quality Care

70% reduction in repeat appointments

Benefits for
NHS Leaders

Download the HEAL white paper for our integrated care roadmap.

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Evolve Without Disruption

Transform care delivery without reorganisation

Unified Patient Experience

Create consistent navigation across all healthcare settings

Quick & Long-term Wins

Immediate benefits while building integrated care

Data-Driven Coordination

Enable proactive care through intelligent monitoring

Testimonials

What our
customers say

Now you can meet and see more patients in a more timely fashion, in a safe way, without burning yourself out and having to see 6, 7, or 8 extra patients in your clinic from urgent requests coming in.

Dr Murali Muniyappa
GP Partner at Sutton Coldfield Group Practice

Before we started with Rapid Health, everyone had that sense of dread on a Monday morning.  Since launching Smart Triage, there hasn’t been the backlog we would normally expect for a Monday morning.  Patients that need to be seen are already booked in the system, so no intervention needs to be taken by either the clinicians or reception staff.

Dr Richard Nedjati
GP Partner and PCN Clinical Director at Nuneaton & Bedworth PCN

Even in our wildest dreams, we did not expect it to be quite as successful as it has been.  It has solved all the demand problems, patient access is really good, and clinicians love it, as it gives them a really good balance of work.

Angie Hill
Chief Clinical Officer at eMed Healthcare / GP at Hand

Prior to implementing Rapid Health’s digital triage solution, patients faced significant wait times, especially at 8am when phone lines opened.  Since going live with Rapid Health, we have seen a transformational improvement in both patient access and operational efficiency.  The most striking change is a 75% reduction in call volumes at 8am on Mondays, easing pressure on both patients and our frontline staff.

Sharon Slee
Business & Finance Manager at Aspiro Healthcare

With the introduction of our new appointment model and seamless integration with our PCN Minor Illness Hub, Rapid Health has enabled 84% of patients to secure appointments within a clinically appropriate timeframe. Autonomous triage and self-booking functions allow clinicians to focus on patient care rather than triaging, confident that appointments are timely and safe.

Dr Charles Elliott
GP Partner at Station Road Surgery

Rapid Health has done exactly what we needed it to do.  My GPs/ANPs in Reception are back in their consultation rooms, seeing patients rather than fighting through the vast number of triage calls.  Awesome piece of kit.

Morven Banks
Practice Manager at Henfield Medical Centre

Case Studies

People queuing
Efficiency

Transforming the
8am Rush

Smart Triage automatically handles demand 24/7, letting patients book appropriate appointments directly. Peak-hour calls dropped 47%.

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Coordination

System-Wide Capacity Management

Smart Triage aggregates capacity across organisations, directing patients to the right place - whether that’s their own GP or wider PCN.

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Compliance

Meeting NHS Digital Access Requirements Today

Smart Triage helps practices exceed the 2025 GP contract by enabling 24/7 online access and reducing staff workload.

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Case Studies

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Automation

Primary Care: Autonomous Triage

Automate 80-90% of inbound demand, free clinicians from gatekeeping, and give patients faster access to appointments.

Man and woman sitting on couchFlow of data
Automation

Primary Care: Autonomous Triage

Automate 80-90% of inbound demand, free clinicians from gatekeeping, and give patients faster access to appointments.

Service customer with headphonesPrimary care flow
Automation

Primary Care: Autonomous Triage

Automate 80-90% of inbound demand, free clinicians from gatekeeping, and give patients faster access to appointments.

Join 25+ ICSs Transforming Primary Care

Smart Triage delivers proven results across 25+ ICSs, helping practices exceed 2025 GP contract targets, cut waiting times by 73%, and free GPs to focus on patient care

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