Smart Triage:
The Foundation for NHS Integrated Care
Modernising NHS primary care with autonomous AI triage that improves access and frees clinicians.
Making Integrated Care Achievable Through Autonomous Clinical Intelligence
Who We Are
We created Autonomous Clinical Intelligence (ACI) - a breakthrough technology that addresses the NHS's key constraint: clinical capacity.
What ACI Does
Safe AI that autonomously assesses patients, determines care pathways, and allocates appointments - freeing clinicians from gatekeeping to focus on care delivery
The Productivity Solution
Traditional efficiency adds workload. ACI reduces it while improving access - letting you do more with existing resources.
Smart Triage
Integrated Care
Smart Triage demonstrates the impact of Autonomous Clinical Intelligence in primary care. Our intelligent platform scales this success across four phases to achieve the NHS 10-Year Plan's vision of integrated care.
Autonomous Triage
and Care Navigation
Establish control at the top of the care waterfall with our proven Smart Triage technology, unlocking capacity without additional resources or structural changes.
Autonomous Clinical Intelligence eliminates clinical bottlenecks by autonomously managing up to 94% of patient requests.
NHS App as the Preferred Patient Front Door
Position the NHS App as the go-to destination for all healthcare services, offering a superior experience through AI-powered navigation and seamless appointment access.
Autonomous Clinical Intelligence transforms the NHS App into a 24/7 clinical navigation system, not just a booking portal.
Navigation and
Capacity Control
Create a unified shared care corridor across all healthcare settings and access channels, eliminating redundancy and standardising navigation between previously siloed services.
Autonomous Clinical Intelligence creates seamless patient pathways across all urgent care settings based on clinical need, not access route.
Intelligent Integrated Care
Transform static records into dynamic coordination tools with the SmartCare Coordinator, enabling proactive care delivery and clear accountability across multidisciplinary teams.
Autonomous Clinical Intelligence enables proactive, anticipatory care through intelligent monitoring and automated interventions
Smart Triage in Action
See Smart Triage in action and discover how it forms the foundation for integrated care.
Benefits for
Primary Care
See patients sooner: 3 days instead of 11
Calls nearly halved during peak hours
Same-day appointments drop from 62% to 19%
70% reduction in repeat appointments
Transform care delivery without reorganisation
Create consistent navigation across all healthcare settings
Immediate benefits while building integrated care
Enable proactive care through intelligent monitoring
What our
customers say
Now you can meet and see more patients in a more timely fashion, in a safe way, without burning yourself out and having to see 6, 7, or 8 extra patients in your clinic from urgent requests coming in.
Before we started with Rapid Health, everyone had that sense of dread on a Monday morning. Since launching Smart Triage, there hasn’t been the backlog we would normally expect for a Monday morning. Patients that need to be seen are already booked in the system, so no intervention needs to be taken by either the clinicians or reception staff.
Even in our wildest dreams, we did not expect it to be quite as successful as it has been. It has solved all the demand problems, patient access is really good, and clinicians love it, as it gives them a really good balance of work.
Prior to implementing Rapid Health’s digital triage solution, patients faced significant wait times, especially at 8am when phone lines opened. Since going live with Rapid Health, we have seen a transformational improvement in both patient access and operational efficiency. The most striking change is a 75% reduction in call volumes at 8am on Mondays, easing pressure on both patients and our frontline staff.
With the introduction of our new appointment model and seamless integration with our PCN Minor Illness Hub, Rapid Health has enabled 84% of patients to secure appointments within a clinically appropriate timeframe. Autonomous triage and self-booking functions allow clinicians to focus on patient care rather than triaging, confident that appointments are timely and safe.
Rapid Health has done exactly what we needed it to do. My GPs/ANPs in Reception are back in their consultation rooms, seeing patients rather than fighting through the vast number of triage calls. Awesome piece of kit.
Case Studies
Transforming the
8am Rush
Smart Triage automatically handles demand 24/7, letting patients book appropriate appointments directly. Peak-hour calls dropped 47%.
System-Wide Capacity Management
Smart Triage aggregates capacity across organisations, directing patients to the right place - whether that’s their own GP or wider PCN.
Meeting NHS Digital Access Requirements Today
Smart Triage helps practices exceed the 2025 GP contract by enabling 24/7 online access and reducing staff workload.
Join 27+ ICSs Transforming Primary Care
Smart Triage delivers proven results across 27+ ICSs, helping practices exceed 2025 GP contract targets, cut waiting times by 73%, and free GPs to focus on patient care
